No returns.
No refunds on orders that have already been shipped.
Orders that have been shipped cannot be cancelled and are non refundable.
If you want to cancel your order, message me with order number before it is shipped for a refund. Note – Woodland Formations may choose to retain up to 25% of refunded order value as a restocking fee that will not be returned.
NO MENTIONS OF ACTIVE CULTIVATION, otherwise I will not be able to help and/or proceed with any future business interactions with you.
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Policies on order complications:
Damaged items: If your items are damaged in transit, I offer at least a 1/2 credit on the cost of items (not including shipping) to be used for a future purchase. You must include a photo of the item/package in an email to [email protected] with the order number. Damaged items include microcentrifuge tubes that open, syringes that break etc. I have sent tens of thousands of items at this point and I know how often they arrive intact- thus any damaged items will be treated as the fault of the local carrier and the 1/2 credit on the cost of the item will be offered. If this does occur make sure to indicate “extra padded packaging” in any repeat orders so that the rough local post can be addressed.
Shipping errors: If the shipping error is on my part, I will refund the order or send a replacement at the choice of the customer. If the shipping error is on your part (not putting a secondary address, putting the wrong postal code/zipcode/street/using a name that causes “addressee unknown” etc) then I cannot offer any refund or replacement. If the fault is on the part of your local post I’ll offer a credit of 1/2 the cost of the order (not including shipping) towards any future order. IF THE PACKAGE SAYS DELIVERED but you did not receive, and the shipping info is all correct, I will not offer any refund/discount. I have to be fair to all customers and the tracking is how I verify order delivery, there is no way for me to know if the package was stolen from your mailbox or by a neighbor or if there is any dishonesty, so contact the shipping carrier if this happens. If the package is returned to sender at the fault of the customer, the customer will have to pay the additional shipping costs to have it resent – please reach out to me in this case or I will message you if a package is returned to me.
Ready-to-Fruit blocks: Ready-to-Fruit blocks of gourmet species have instructions for use on the product page for that item. These instructions must be followed correctly to ensure growth. Because Woodland Formations cannot account for differences in home grow operations, any issues with fruiting these kits will be addressed on a case by case basis. Please take photographs of any issues, Woodland Formations will provide some free consultation about the issue and offer suggestions to help improve future efforts. In addition, a replacement kit will be offered at a discount, or a free agar wedge of the same species will be sent for free to allow the customer a chance to make their own blocks.
Temperature issues: If your samples freeze or are exposed to >110F for 2+ hours, we do not cover replacements. It is on the customer to ensure the package is not exposed (look into general delivery through Canada Post as they will hold your package for you at your local post office where it will live comfortably awaiting your arrival) or to follow tracking closely and grab it from the elements ASAP.
Contaminated materials: Any contaminated materials will be replaced free of charge (or added as replacements to a future order) when the following conditions have been met (You must message me within 2 weeks of order delivery for this type of issue):
A) Active spore syringes: Send me your order number, and the varieties you had issues with. I also require a photograph of the contaminated microscope slide magnified enough to show both spores from your syringe and contaminant spores present (via email). If you are unable to provide the requested photograph I will add a ‘Vendor’s Choice’ replacement item(s) on a future order or sent after the customer pays shipping.
Additionally- if your syringe arrives and the spores are not intact (they are nonviable) than I require a photograph of slides showing broken spores. This is the only legal way to determine viability and I will not entertain messages discussing “nonviable” spores that were used in cultivation attempts.
B) Contaminated gourmet wedges/LC/ready to fruit block: Any contaminated gourmet products will have a new sample sent when the following conditions have been met: A photograph of the contaminated agar plate, or inoculated grain/brf (you can send me images uploaded to imgur on reddit, or via email) is shown. Ready-to-fruit blocks must be photographed and Woodland Formations notified within 2 days of delivery to verify contamination, the block must also be unopened.
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Privacy policy
Any information collected is kept secure and is not sold/traded or given out to any other parties. Information is kept confidential. Payments are secured through the third party providers offered, see the privacy policies of these companies to know how they manage your data.
Who we are
Our website address is: https://woodlandformations.ca